Frequently Asked Questions
What is Supply Clinic?
Supply Clinic is the free online marketplace for dental supplies. The company was started by a Periodontist who was frustrated with the high cost of supplies. We let dozens of vendors compete for your business on one website. You can browse thousands of products and buy from multiple vendors in a single, simple checkout process. And you can simply use your credit card - no invoices, no purchase agreements.
So who’s shipping me the item?
Each vendor drop-ships their items directly to you. No extra middle-man with a warehouse.
When will I receive my order?
Once your order ships, you’ll typically receive it in 2-5 business days.
How much does shipping cost?
Each vendor has a clear flat rate they charge. You can view all flat rates on each item page, so you know exactly what you’ll pay when you add an item to your cart. Most waive all shipping costs if your order reaches a certain size, meaning it’s even more cost-effective to make larger orders.
Where can I ship to?
You can ship to commercial addresses in the United States. Residential addresses work, too, although shipping will cost more. We don't allow sales to PO boxes.
Can I return an item?
Yes! Once you receive an item, you have 14 days to return it. Of course, if you’ve used some of the product or otherwise tampered with it, it won’t be returnable (unless there’s an issue with the product). All you need to do is go to your order history page on the top bar, click the Return Item button, and follow the prompts. We provide you with a shipping label for easy returns.
Are these products the same ones I get from the big distributors?
Yes. You can see the manufacturer and manufacturing code of each product to verify. Obviously, if the info is different, they’re different products, but we trust you can tell the difference.
What about gray market products?
We don’t allow gray market products to be sold on Supply Clinic. Supply Clinic's number one concern is patient safety, so authorized sales channels are verified. In fact, our co-founder Dr. Scott Drucker is a periodontist, so we understand the importance of patient safety first.
If you ever see an item that looks wrong or mislabeled, let us know ASAP. We take all customer feedback very seriously.
Wait, so you can see my credit card information?
Not even if we wanted to! All payments are processed by Stripe, one of the best and most secure payment processors you’ve probably never heard of. We spent a considerable amount of time debating the merits of Stripe vs PayPal, and ultimately opted for Stripe, since it integrates better into our site (and therefore looks cleaner to our customers). We figure that a payment processor used by both Pinterest and The Guardian is good enough for us as well.
Hold on. So how does Supply Clinic make money?
We take a low, flat commission from each vendor.
What do I do when I have questions?
Email us at [email protected] or call us at (773) 634-1462. You can also live chat with us during business hours by clicking on the chat box on the bottom right of the webstie.
At the bottom of each item page is also button you can click to send us an email about that product. We’ll get back to you as soon as we have an answer!
How can I best tell my Dental friends about this?
On your Account page, you can refer your dental colleagues. You’ll receive $30.00 Supply Clinic credit for each colleague you refer that makes a purchase on Supply Clinic!
Where are you guys based? I might want to send you a holiday card…
Thank you! You’re the best. We are located in downtown Chicago: 222 Merchandise Mart Plaza, Suite 1230, Chicago IL 60654.