Frequently Asked Questions
What’s going on here?
Supply Clinic is the free online marketplace for dental supplies. We let dozens of vendors compete for your business on one website. You can browse thousands of products and buy from multiple vendors in a single, simple checkout process. And you can simply use your credit card - no invoices, no purchase agreements.
Can someone help me navigate the website?
Yes! We're happy to walk you through a demo of the site. Book your demo here.
So who’s shipping me the item?
Each vendor drop-ships their items directly to you. No extra middle-man with a warehouse.
When will I receive my order?
Once your order ships, you’ll typically receive it in 2-5 business days.
How much does shipping cost?
It depends on where you are. Since we don’t want to overcharge you for shipping, we’ve integrated a UPS calculator into our site, so once you enter your shipping address, you’ll see the cost of shipping. Some vendors waive shipping costs if your order reaches a certain size, but that’s done on a vendor-by-vendor basis.
Where can I ship to?
You can ship to commercial addresses in the United States. Residential addresses work, too, although shipping will cost more. We don't allow sales to PO boxes.
Can I return an item?
Yes! Once you receive an item, you have 14 days to return it. Of course, if you’ve used some of the product or otherwise tampered with it, it won’t be returnable (unless there’s an issue with the product). All you need to do is go to your order history page on the top bar, click the Return Item button, and follow the prompts. We provide you with a prepaid shipping label for easy returns.
Are these products the same ones I get from the big distributors?
Yes. You can see the manufacturer and manufacturing code of each product to verify. Obviously, if the info is different, they’re different products, but we trust you can tell the difference.
What about gray market products?
Sellers are contractually obligated to list only authorized products. Just to be extra careful, we double check the security of supply chain for all patient-sensitive materials that have the potential to impact treatment outcome. Supply Clinic's number one concern is patient safety.
If you ever see an item that looks wrong or mislabeled, let us know ASAP. We rely on user feedback to help make that goal a reality.
Patient-sensitive materials include but are not limited to: restorative materials (amalgam, composite/resin, glass ionomer, sealants), anesthetics, cements and liners, endodontic medicaments and sealers, bonding agent, impression materials.
Wait, so you can see my credit card information?
Not even if we wanted to! All payments are processed by Stripe, one of the best and most secure payment processor you’ve probably never heard of. We spent a considerable amount of time debating the merits of Stripe vs PayPal, and ultimately opted for Stripe, since it integrates better into our site (and therefore looks cleaner to our customers). We figure that a payment processor used by both Pinterest and The Guardian is good enough for us as well.
Hold on. So how does Supply Clinic make money?
We take a low, flat commission from each vendor.
What do I do when I have questions?
Email us at [email protected] or call us at (773) 634-1462. You can also live chat with us during business hours by clicking on the chat box on the bottom right of the webstie.
At the bottom of each item page is also button you can click to send us an email about that product. We’ll get back to you as soon as we have an answer!
How can I best tell my Dental friends about this?
On your Account page, you can refer your dental colleagues. You’ll receive $25.00 Supply Clinic credit for each colleague you refer that makes a purchase on Supply Clinic!
Where are you guys based? I might want to send you a holiday card…
Thank you! You’re the best. We are located in downtown Chicago: 222 Merchandise Mart Plaza, Suite 1230, Chicago IL 60654.