October 24, 2017
The words you use have incredible impact on the people around you. This is no less true in the dental clinic than it is anywhere else- your language can dramatically affect the experience of patients and team members alike. There are 6 words that I’ve learned to avoid in the office:
October 17, 2017
Why The Little Details Matter
The etched glass panes at MATTER drive me crazy.
MATTER is the health-tech workspace in Chicago’s Merchandise Mart that houses Supply Clinic and dozens of other young healthcare companies. When they set up their space 2+ years ago, the MATTER staff did a remarkable job of making the space seem modern and relevant. The carpet design is based on the drawings of a 19th century biologist, and the glass panes that make up conference room walls are etched with molecular biology designs.
October 02, 2017
The Importance of Goals and Metrics
Starting and running a business usually involves juggling more hats than a haberdasher. Reid Hoffman, the founder of LinkedIn, famously explained entrepreneurship in a more dramatic manner: “You jump off a cliff and you assemble an airplane on the way down.” Founders and early team members have more jobs than they can possibly accomplish, and all too often lose their bearings under the sheer number of tasks. One of the most important ways a startup can mitigate this risk is to set goals, and measure progress toward that goal.