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Jacob 406b6fdba3429070565f845c446e959470a6d2cd9a41e658a548d42ca846366b

The Digital Tradeshow

On Friday, I had the opportunity to be interviewed by John Stamper, host of The Digital Tradeshow, about founding and growing Supply Clinic.

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John does a great job of...

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Language Matters – 6 Words to Avoid in Your Dental Practice

The words you use have incredible impact on the people around you. This is no less true in the dental clinic than it is anywhere else- your language can dramatically affect the experience of patients and team members alike. There are 6 words that I’ve learned to avoid in the office:

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Jacob 406b6fdba3429070565f845c446e959470a6d2cd9a41e658a548d42ca846366b

Etched Glass and Eating Your Own Dog Food

Why The Little Details Matter

The etched glass panes at MATTER drive me crazy.

MATTER is the health-tech workspace in Chicago’s Merchandise Mart that houses Supply Clinic and dozens of other young healthcare companies. When they set up their space 2+ years ago, the MATTER staff did a remarkable job of making the space seem modern and relevant. The carpet design is based on the drawings of a 19th century biologist, and the glass panes that make up conference room walls are etched with molecular biology designs.

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Jacob 406b6fdba3429070565f845c446e959470a6d2cd9a41e658a548d42ca846366b

The Importance of Goals and Metrics

The Importance of Goals and Metrics

Starting and running a business usually involves juggling more hats than a haberdasher. Reid Hoffman, the founder of LinkedIn, famously explained entrepreneurship in a more dramatic manner: “You jump off a cliff and you assemble an airplane on the way down.” Founders and early team members have more jobs than they can possibly accomplish, and all too often lose their bearings under the sheer number of tasks. One of the most important ways a startup can mitigate this risk is to set goals, and measure progress toward that goal.

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How Dental Students Perceive DSOs

In the four years since I graduated from the University of Pennsylvania Dental School, Dental Service Organizations (DSOs) have grown substantially. Analysts estimate that DSOs make up anywhere from 10 to 20% of the dental market, and continue to grow faster than private practices. So what do new dentists think of DSOs? I recently posted a thread on DentalTown to ask the active student Townies just that.

Three trends jumped out based on the responses:

1. Dental students generally view DSOs as a necessary stepping stone to private practice.

2. DSOs are not associated with quality dentistry, even among dental students.

3. DSOs reach out to dental students, unlike private practices.

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