Supply Clinic Privacy Policy

This Privacy Policy discloses the practices of Supply Clinic, Inc. (“Supply Clinic”) concerning information we obtain by and through your use of the Supply Clinic website (the “Site”) and the services provided through the Site (the “Services”). The Services include providing a platform for dental professionals (“Customers”) to comparison shop dental and healthcare supplies (the “Products”) offered by various third-party suppliers (“Vendors”). Supply Clinic is committed to respecting your privacy and recognizing your need for appropriate protection and management of Personally Identifiable Information you share with us. The purpose of this privacy policy is to explain the types of information Supply Clinic obtains about visitors to our Site and users of our Site and Services, how the information is obtained, how it is used, and the choices you have regarding our use of, and your ability to review and correct, the information. By using the Site and/or the Service, you are accepting and consenting to the use of your information as described in this policy.

1. Types of Information We Collect

The information we collect on our Site and through the use of our Services generally falls into the following two categories: Personally Identifiable Information and Non-Personally Identifiable Information. If we do combine Non-Personally Identifiable Information with Personally Identifiable Information, the combined information will be treated as personal information for as long as it remains combined.

Personally Identifiable Information: Personally Identifiable Information refers to information that lets us know the specifics of who you are. The Personally Identifiable Information we collect may include: your name, date of birth, e-mail address, login name, passwords, etc. We request Personally Identifiable Information when you register on the Site (“Register”).

Non-Personally Identifiable Information: Non-Personally Identifiable Information refers to information that does not by itself identify a specific individual. The non-personally identifiable data we collect when you visit our Site may include: the Uniform Resource Locator ("URL") of the Web site that you came from before visiting our Site, which pages you visit on our Site, which URL you go to next, which browser you used to come to our Site, your Internet Protocol ("IP") address, and any search terms entered on our Site. We also collect Non-Personally Identifiable Information in the form of statistics and information regarding your use of the Site (for example, product reviews, purchasing history, etc.), which may be combined with personal information you submit through the Site.

Mobile Devices: Your use of the Site through your mobile device may also include collection of information from your mobile device. For example, the Site may request your permission to collect location data and/or may request access to multimedia (photos or videos) stored on your mobile device. Location data is not required for use of the Site and you have the option of declining collection of geolocation data. If you do not wish for your location data to be shared with Supply Clinic, please respond accordingly when prompted on your mobile device, or visit the your mobile device settings.

Tracking, Analytics Services, and/or Cookies: Our Site uses or may use tracking and/or analytics services, including "cookies," to gather Non-Personally Identifiable Information (“Tracking Technologies”). A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to store information about your preferences and activity during and after your visit to a web site. Most browsers automatically accept cookies, but you can usually refuse cookies, or selectively accept certain cookies, by adjusting the preferences in your browser. If you turn off cookies, though, there may be some features of our Site that will not be available to you and some Web pages may not display properly. By using the Site, you consent to Supply Clinic’s use of “Tracking Technologies.”

2. Purpose of Collecting Your Information

Our primary goals in collecting information from and about you are to:

  • provide you with the all features and functions of the Site and the Services;
  • communicate with you regarding our Services;
  • provide all visitors a smooth, efficient, and personalized experience while using our Site and/or Services.

We may also use Non-Personally Identifiable Information on an aggregated and anonymous basis to analyze Customer and/or Vendor behavior and to help us understand how visitors use our Site. We use this information to gather statistical information, improve the content of our Site, to make our Site easier to use, and we may use it to customize our advertising (but we will not provide Personally Identifiable Information to advertisers).

We may also use information relating to use of the Site on an anonymous and aggregate basis for research purposes, for marketing and promotional purposes, and to develop new tools and solutions; when your information is used for such purposes it will be used anonymously and will not be tied to your Personally Identifiable Information.

3. How We Collection Your Information

When you Register, we collect personal information that can identify you (“PII”) such as your full name, email address, mailing address, and telephone number. We also may collect PII from you when you contact us or participate in activities that may be available through our Services such as making purchases, creating a profile, or rating or reviewing products. The information that we collect varies depending upon how you use our Services. When you Register, you will need to provide us with your name, business name, position/title, phone number, email, password, billing address, shipping address, number of employees. Vendors may also be required to provide us with the number of years they have been in business, their Federal Tax ID, fax number, customer contact number, customer service hours, and free shipping threshold. Customers may also be required to provide us with the number of dentists, number of technicians, specialty/specialties, and dental license number (if applicable). Whether or not you choose to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to use certain services, offers, and content on our Site.

Please keep in mind that certain features on the Site give you an opportunity to interact with us and others. These may include reviewing and rating Products. When you use these features you should be aware that any information you submit, including your name, location and email address, may be publicly available to others. We are not responsible for any information you choose to submit through these interactive features.

Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to information you choose to disclose through these interactive features. When an individual chooses to post information that will be publicly disclosed, he or she is responsible for ensuring that such information conforms to all local data protection laws. We are not responsible under any data protection laws for user posted information.

4. How We Use Your Information

Our primary use of your information is to provide you with Services through the Site. We may use Non-Personally Identifiable Information (for example, statistics regarding purchases) for research purposes, for marketing and promotional purposes, and to develop new learning tools and solutions and we may share such information with third-parties, including researchers and/or advertisers, on an aggregate and anonymous basis.

We may also use the information you provide for customer support and to respond to your requests in a timely fashion.

5. Disclosures to Third-Parties

Generally speaking, we do not shared your Personally Identifiable Information, or the Personally Identifiable Information of your child, with third-parties.

However, we may share your information with third-parties as follows:

  • With Vendors and/or Affiliates: We may use other companies to perform the Services including, without limitation, facilitating some aspects of our Site or Services such as processing credit card transactions and/or sending emails. These other companies may be supplied with or have access to your information solely for the purpose of providing these services to you on our behalf.
  • Special Circumstances: We also may disclose your information, including Personally Identifiable Information, in the following circumstances:
    • In response to a subpoena or similar investigative demand, a court order, or other request from a law enforcement or government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law;
    • When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our Site’s terms and conditions or other agreements or policies.
    • In connection with a corporate transaction, such as the sale of all or a portion of our business, a divestiture, merger, consolidation, or asset sale, or in the event of bankruptcy. We will endeavor to contact you in the event of any of these transactions, but we do not promise to do so.

6. How We Safeguard Your Information

We use reasonable technological and physical safeguards to protect Personally Identifiable Information you provide to us from loss, misuse and unauthorized access, disclosure, alteration and destruction. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet is 100% secure, however. Therefore, while we strive to make all reasonable efforts to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the unlikely event of a data breach, you will be notified as soon as reasonably possible.

We urge you to keep any password for use of the Service and/or Site in a safe place and not to divulge it to anyone. Also remember to sign off your account and close your browser window when you have finished your visit to the Site.

7. Retention of Your Information

You acknowledge that unless you request in writing otherwise, Supply Clinic, in its sole discretion, has the right but not the obligation to store any information, whether Personally Identifiable Information or otherwise, perpetually. If you wish for any information about you to be removed from our database, please contact us through the contact information provided below in the “Contact” section of this Privacy Policy.

8. How to Correct or Remove Your Personal Information

If you do not want your Personally Identifiable Information collected or stored, please do not submit it to us. If you have already submitted personal information and would like to correct or remove your information from our records, you may edit, update, add or remove certain information on your profile page. When you update information, we usually keep a copy of the prior version for our records. For additional help correcting or removing PII, please contact us at [email protected]

9. Use of Site by Children

The Sites are not intended for children under the age of 13 and you must be over 18 to create an account with Supply Clinic. We do not knowingly collect personally identifiable information, nor do we share such information with third-parties, via the Sites from visitors under the age of 13.

10. Links to Third-Party Sites

Our Site may also contain links to websites operated and maintained by third-parties, over which we have no control. Privacy policies for these third-party sites and services may be different from our privacy policy. You access these third-party sites and services at your own risk. You should always read the privacy policy of a linked site or integrated service before disclosing any personal information on such site and/or through such service. Supply Clinic is not responsible for information you submit to third-parties.

11. Transfer to U.S. or Other Countries

Your information may be stored and processed in the United States or any other country where Supply Clinic and/or the Site has facilities, and by subscribing to our Services and/or using our Site you consent to the transfer of information outside of your country.

12. Special Notification for California Residents

If you reside in California and you have provided us with personal information, you may request information about our disclosures of certain categories of personal information (if any) to third-parties for their direct marketing purposes. Such requests must be submitted to us using the email address below. Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third-parties (if any) for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third-parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this paragraph.

13. Policy Changes

To improve the services it can offer you, Supply Clinic may opt to expand its capabilities for obtaining information about users in the future. Supply Clinic will update this privacy statement continually to ensure that you are aware of developments in this area. We will post those changes here so that you will always know what information we collect online on through our Site, how we use it, and what choices you have. Please be sure to check this page before proceeding to use our Site. Any material changes will be communicated to you directly via email or other notice within the Site.

14. Contact

If you have any questions or comments regarding our privacy policy and practice, please contact us at [email protected]


Last modified: October 14, 2014.