Supply Clinic – Seller Success Associate

Supply Clinic helps healthcare and dental offices spend less time worrying about supplies and more time focusing on what matters: the patients. We’re a fast-growing digital company disrupting an old-school industry, making waves as we expand in the place of traditional supply distribution channels by combining an online marketplace with procurement tools. We are growing our Seller Success Team, looking to bring a talented Seller Success Associate on board. If you’re passionate about making a real impact at a young startup company, Supply Clinic may be a great match.

Seller Success Associate

We’re looking for a Seller Success Associate to onboard our growing number of sellers and assist in getting their products available for purchase on our site. This individual will be instrumental in onboarding sellers, keeping their internal team informed and on track to meet deadlines. This individual will coordinate closely with sellers to ensure their products are listed properly on our website, and their operations are equipped to work with our system. This is a new role and will be reporting to the Director of Seller Success.

The role includes, but is not limited, to the following:

Corresponding with sellers who seek to sell their products on our website
Reaching out to potential sellers whom our subscribers have identified as preferred vendors
Guiding sellers through our onboarding process, including: providing documentation to sellers, gathering seller and product details and information, asking relevant questions, and coordinating seller inventory on our website
Creating seller accounts and gathering seller documentation
Documenting tasks and communicating to the appropriate teams, keeping all parties on track for a timely onboard
Working closely with other Supply Clinic team members on larger projects and initiatives, such as identifying common seller behavior patterns and improving workflow
Providing appropriate inventory templates to sellers and coordinating with other team members to get products loaded onto our website

A successful candidate for this role will have the following characteristics:

Customer service-focused

Although this individual will not be working directly with customers, a customer-focused mentality is nonetheless important. Being supportive, responsive, accurate and friendly to our sellers will impact their behavior, leading to a seamless workflow and ultimately happy customers.

Team-oriented

Employees don't work in a vacuum, we rely on inter- and intra-departmental relationships to get the job done. A friendly, collaborative, team-oriented approach at work is key to this role's success.

Organized

The role will have a lot of moving parts. There are many tools and resources at this person's disposal, but s/he will need to know how to use them. Proficiency in Excel is a must. Google Workspace (GSuite), Slack and Asana experience is helpful, but not a dealbreaker.

Comfortable with a fast-paced environment

As tasks are added and removed and workflows change, we hope that this individual will change with us.

Critical Thinker

We are a work in progress, and welcome new ideas and diverse thoughts. Someone who can examine processes and consider improvements will be a welcome addition.

Requirements:

1+ years’ experience in the customer support or B2B space
(Beginner level) Experience with spreadsheet applications (i.e. Google Sheets / Excel) required
Experience with Asana and Google Workspace (GSuite) a plus, but not required
Highly organized with attention to detail
Highly articulate, with clear and friendly communication skills, both by phone and email
High level of personal and professional integrity
Comfortable interacting with outside vendors and other internal team members on a daily basis
Based in Chicago preferred but not required

Perks:

Health, dental, and vision insurance
Three weeks of PTO each year
Stock options
Flexible role in terms of remote work
Office space on Michigan Ave. by the Loop for an easy commute for those in Chicago
Amazing, dynamic team (if we do say so ourselves)
Office snacks, coffee, and wide variety of teas
Casual, collaborative team environment
Frequent team happy hours

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.