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Earlier this month, the Federal Trade Commission issued a complaint against the three largest dental distributors in the country: Henry Schein (HSIC), Patterson (PDCO), and Benco (the “Big 3”). The complaint alleges that the three dental distributors systematically boycotted buying groups. If true, the Big 3 have been forcing smaller dental practices to pay higher prices for supplies, despite the practices’ ability to band together to negotiate. In contrast, the large distributors have been negotiating with corporate dental customers, potentially giving an unfair advantage to Dental Service Organizations.  

According to the FTC document:

2017 has taken its last few turns, and I’m sitting by my computer, coffee in hand, trying to condense the past year into a few hundred words. It’s been an incredible year, nonstop in so many ways.

I’ve spent much of my time bouncing from dental meetings to sifting through product listings in Excel to spending countless hours on the phone with customers, sellers, potential partner companies, and even state dental boards. My brother and co-founder Scott has spent much of the year

On Friday, I had the opportunity to be interviewed by John Stamper, host of The Digital Tradeshow, about founding and growing Supply Clinic.

John does a great job of...

The words you use have incredible impact on the people around you. This is no less true in the dental clinic than it is anywhere else- your language can dramatically affect the experience of patients and team members alike. There are 6 words that I’ve learned to avoid in the office:

Why The Little Details Matter

The etched glass panes at MATTER drive me crazy.

MATTER is the health-tech workspace in Chicago’s Merchandise Mart that houses Supply Clinic and dozens of other young healthcare companies. When they set up their space 2+ years ago, the MATTER staff did a remarkable job of making the space seem modern and relevant. The carpet design is based on the drawings of a 19^th century biologist, and the glass panes that make up conference room walls are etched with molecular biology designs.